Terms & Conditions for Sorykabus

Welcome to Sorykabus. By booking a ticket and using our services, you agree to the following Terms & Conditions. Please read them carefully before traveling with us.

1. Ticketing & Reservations

Tickets are valid only for the passenger named, the date, and the journey specified.
Passengers must present a valid ticket (printed or electronic) before boarding.
Fares are subject to change without prior notice, but confirmed bookings remain valid at the price paid.
Children may be entitled to discounted fares, subject to company policy.

2. Cancellations & Refunds

Passenger Cancellations: Cancellations must be made at least 24 hours before departure to be eligible for a refund or rebooking.
Company Cancellations: If Sorykabus cancels a trip due to operational reasons, weather, or safety concerns, passengers will be offered a refund or alternative travel option.
Refunds will be processed within [insert timeframe, e.g., 7–14 working days] via the original payment method.

3. Boarding & Travel

Passengers must arrive at the departure point at least 30 minutes before departure. Late arrivals may result in forfeiture of the ticket without refund.
A valid form of identification may be required for boarding.
The company reserves the right to refuse travel to any passenger who is intoxicated, disruptive, or poses a safety risk.

4. Luggage Policy

Each passenger is entitled to bring up to 20kg of checked luggage and one small carry-on item.
Excess luggage may be subject to additional fees.
Sorykabus is not responsible for valuables, fragile items, or cash placed in checked luggage.

5. Passenger Conduct

Passengers must follow the instructions of the driver and staff at all times.
Smoking, alcohol, and illegal substances are strictly prohibited onboard.
Passengers are responsible for any damage they cause to company property.

6. Liability

Sorykabus will make every effort to operate services on time but is not liable for delays caused by traffic, weather, road conditions, or circumstances beyond our control.
The company’s liability for loss, damage, or injury is limited to the extent permitted by law.
Passengers are responsible for their own travel documents (passport, visa, etc.) where applicable.

7. Safety

Seat belts must be worn where provided.
Emergency exits must be kept clear at all times.
In case of emergency, passengers must follow crew instructions immediately.

8. Changes to Service

Sorykabus reserves the right to change schedules, routes, or vehicle types without prior notice, due to operational needs or safety requirements.

9. Governing Law

These Terms & Conditions are governed by the laws of Cambodia. Any disputes will be subject to the jurisdiction of the courts in [insert location].